Our Policies

RETURN POLICY:

Any unwashed/unused item can be returned with a 10% restocking fee within 2 weeks of delivery date. Please contact me at chelsealugo@mariposalane.com if there is a problem with your order, I would love to try and make it right! You may also contact me at this email for a return request. If you need to cancel or amend your order, please email me within 3 hours of your purchase.

 

TURN AROUND TIME & SHIPPING:

Most items will ship within 7-10 business from your order date. Custom orders, Preorders, or anything marked otherwise are subject to a 3 week turn around time. All shipping is done through the USPS standard 3-5 day shipping, tracking included. You may pay an additional fee for upgraded shipping. Anyone local to New Braunfels, Texas is welcome to select “local pickup” and I will alert you through the site when your order is ready.

 

OTHER:

If your question or concern was not answered from this page, please email me at ChelseaLugo@MariposaLane.com. This email is checked hourly one weekdays from 9am-9pm and at least twice a day on the weekends.